[LASS Soaring] Oleg gets "Banned" from buying Dymond Products! Gordy's F...

[Nex12Go at aol.com]

Ok, mine is a little more serious I guess because I am intense  person.  And 
of course this is a hot button for me.
 
My knowledge of planes is very little, I don't fly them well (in fact there  
is now a little handlaunch in my neighbor's tree), and I can hardly carry on a 
 intelligent conversation with anyone about them but business is business.
 
Assuming Oleg's portrayal of the event is accurate then I do not blame  him.  
Whether he bought one or 1000 he should be given the respect he  deserves as 
a consumer.  If there was a history from Oleg wanting  replacements claiming 
out of the box failures and it was tied back to damage  caused by him or one 
his customers it would be different.  
 
At the very least you offer to inspect them to determine if it was a  
manufacturing defect and then make the decision.
 
The "expectation of how 'we' feel they should run their thing." comment  is 
rhetoric (no personal offense intended) at the highest level.  The  thing is 
"if you screw me, and I mean screw me and don't care or blame me when  it wasn't 
my fault you deserve every black eye you can get.
 
Maybe not holding these manufactures, these distributors, these small one  
guy companies or these corporations accountable is the reason why they  do it in 
the first place.  
 
Why, because it is the expectation we set.  And if that is what you  are 
willing to live with then that is what you deserve.
 
My intent is not to cause hard feelings and I don't have a dog in the  fight. 
 
Let me share a recent experience with you.  One of our  customers called me 
the other day concerning stainless panels that one of  our sales persons told 
them they did not need in an installation.  Well it  turns out they did.  They 
had budgeted for this project a year ago and  had zero additional funds at 
this time to purchase them.  The stainless  sells for $850.00.  Before I could 
offer a solution of any kind this  customer threatened to jerk a 75k order with 
us and post this experience on a  national VA Hospital website if I did not 
give it to them at no charge.  We  would have arrived at what he wanted without 
the threats because that would have  been the correct thing to do and I told 
him that.  I wonder why he jumped  right to that conclusion?  Perhaps he flys 
RC planes.  Hmmmmm.
 
On the other hand perhaps I should have just told them to stick it because  
every customer out there is trying to love me in the end.
 
This is just my opinion, I'm nobody.  
 
And it is still fun for me despite my many misadventures.
 
 
 
 
 
 
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